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Rosemary Badstibner,
Allegheny East MHMR #1 |
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When I was first recruited for this department, we had a staff of seven. Now it is just me, our software specialist, and PC Network Services takes care of everything else. They keep us up to date with security; we’ve been very, very secure as far as Malware, Spyware, and viruses. They have positioned us very well." |
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Kelly Meck,
Office Manager for the Law Firm of Spiser, Krause |
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The way PC Network Services monitors our systems, they know there is a problem before I do." |
| Regarding the Issue of Trust ... |
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I trust Peter where he’s not going to give us more than what we need, he’s not going to sell us the high end computers that do way more than what we need." |
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| Regarding On-Site vs. Remote Support ... |
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They don’t have to physically be here because they can dial into any of our servers or the direct workstation of a user if they’re having a problem. To me that just as good as being here." |
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We have got PC Networks monitoring our system. If there’s a problem, they see it, they take care of it. I don’t think you need another person sitting here in the office watching for a problem to happen.” |
| Regarding PC Network Services Responsiveness ... |
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One morning as I’m driving my kids to school I get a call from Clint saying “don’t worry we’re taking care of it”, We had run out of disk space, and PC Networks was getting the alarm, and they were taking care of it before anyone got into our office." |
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| Regarding PC Network Services Preventative Maintenance ... |
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Preventative maintenance - that is what you do with your car; we have check-ups at the doctor; that is what they do with our computers." |
| Regarding the Issue of In-House vs Outside company ... |
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I think the benefit of going with an outside company is they are going to be more on top of what’s new and what’s out there, they have the chance to test patches and other things before we have to bring them in house. If you have an inside person, sometimes you don’t have the luxury of doing that testing" |
