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Melissa Aller,
IT Manager for NDC Real Estate |
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They spread us pretty thin here. If we can’t fix it, it gives us great comfort to know that we have a level three group out there that can come in a timely manner and get the job done." |
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They have helped me gain knowledge in different areas. They’ve suggested different things for our company to help things to run a little smoother. I think it’s really good to get someone from the outside to look in and see if we are doing everything as efficiently as we could." |
| Regarding the Issue of In-House vs Outside company ... |
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They have helped us tremendously in the past. Getting rid of them would be a big mistake because we are spread pretty thin here. We need them to come in and work with us." |
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Lucy Kelly,
In-House IT Support Specialist for Luttner Financial Services |
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If there’s an issue that I can’t resolve myself, I call in PC Network Services. I don’t do networking because we have the best there is to do it for us." |
| Regarding the Issue of Trust ... |
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Peter is not a hard sell; he doesn’t try and shove things down your throat. He knows the history of our company and what we need and our budget." |
| Regarding PC Network Services Responsiveness ... |
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I don’t mean to gush but they’re amazing, not just Peter but his employees. Some of the situations they’ve helped us with here have been business saving. I’ve worked in IT since the mid-seventies, I’ve seen a lot of different things, it makes a difference when somebody really cares about what you’re doing and what your needs are." |
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I don’t need to initiate a phone call with Peter. A lot of times he initiates it with me, “How’s it going?”, “What do you need?” We see that this is filling up - we need to do something about it soon” |
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| Regarding PC Network Services Preventative Maintenance ... |
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Any experience will tell you that preventative maintenance on this equipment is an absolute must. I can’t state that strongly enough. If you go down, if you lose your system and you lose your network, it costs your business in the time lost and also the cost of having someone come out, find out what the problem is, repair it. There is a big cost." |
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Don’t take the chance of rolling the dice, be proactive, be on top of things. Preventive maintenance should be the first thing on everybody’s list. This way you aren’t backed into a corner; you don’t have to react to a problem. You are proactive." |
| Regarding the Issue of In-House vs Outside company ... |
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I’ve never been in a situation, no matter what time of day, weekends, nights, that I couldn’t get a hold of somebody at PC Network Services when I ran into problems." |
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They concentrate solely on the technology. People on staff, in house, they have a lot of other responsibilities and duties that they have to take care of, manuals, training, a lot of other different things. When you have somebody else taking care of updating the technology, that takes a lot off of the plate of the in house people, so they can concentrate on their daily chores." |
| Regarding The Importance of Reliability ... |
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We have checklists and certain procedures that we do on a daily basis to make sure that if anything is starting to go wrong we catch it early before we have any problems. Since I’ve been here, five years now, we have not lost our network during normal business hours. We have had no unscheduled down-time." |
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Karolee Lombardi,
Assistant Controller and IT Manager at NEO Industries |
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I look at it as a team effort because if I try to do something that is over my head or if I don’t have the time, I know that PC Network Services is there - they are only a phone call away." |
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They just make you feel like, “hey, your part of the team and we’re here to serve you any way we can, and we’ll give you these tools that can help you in any way.” |
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| Regarding PC Network Services Responsiveness ... |
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One of the things that stands out for PC Networks for me is the documentation. I love the documentation, to me that’s key. I don’t have that with any other vendor I work with." |
