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We communicate more with our clients |
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We show you in reports the amount and nature of our involvement over a given time period |
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We communicate expectations regarding disruptions before we start work on the project |
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Every aspect of the business, from the person who answers the phone, from the person who takes the help desk call, to the person who dispatches the technician, is incented to exceed expectations |
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We measure and reward our employees for doing a better job |
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Value is measured by results and compliance with our system |
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Technicians are graded on every third customer contact |
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The PC Network Services Creed, which we live by, states that our
technicians will: |
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Show up on time • Do what they say • Finish what they start
Say please and thank you |
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We have no contracts tieing you to us. We work for you only as long as we meet or exceed your expectations |
